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Overall, direct, personal contact is more important than digital (internet, mobile, email) contact vs. Overall, digital contact (internet, mobile, email) is more important than direct, personal contact

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Direct Contact vs. Digital Contact Filters

Year

Please note: The data in the graph represents Q1 2014 data from the WWR 2014, as this data was not analyzed for the WWR 2015

Note: Chart numbers may not add up to 100% due to rounding

Source: Capgemini and RBC Wealth Management Global HNW Insights Survey 2015